FAQs
Frequently Asked Questions
What is your cancelation policy?
You can cancel for a full refund up to 48 hours prior to your tour start time. After that point you can reschedule (if available) for a fee.
What tours do we offer?
We offer city and museum walking tours.
Are the tours in English?
Yes, all our tours are led by professional English-speaking tour guides. If you require a tour in a different language, complete the form on the Contact us page and we will let you know if we can provide a private tour in your desired language.
How do I book a Tour?
All of our tours require advanced booking through our website. Simply click on the tour you desire, for complete details and all booking information.
How do I pay for my tour?
All of our tours have an individual booking button that will direct you automatically to our booking system where you will follow some very simple steps to pay for your booking.
Where is the starting point of my tour?
Every tour has a specific starting point. You can find this at the start of each tour description on this website or in your confirmation email.
Can I book a last-minute tour?
Yes you can. No extra fees will be added to your booking.
Do you offer pick up or drop off?
No. All of our tours have designated meeting points, we recommend using Uber or Taxi or contacting your hotel concierge.
Do you offer Airport transfer?
We don’t offer this service currently.
Does the tour run if it rains?
Whether it rains, snows or shines, we run our tours. We advise you to be dressed accordingly to the weather. Check the forecast before coming out of the hotel and wear comfortable shoes.
Your website says your tours are “all-inclusive”. What does that mean?
It means the tour price listed on our website includes all tickets, reservations, and entrance fees. There won’t be any nasty surprises on the day of your tour!
Should I tip my guide?
It is customary in the US to provide a gratuity to a guide on the completion of your tour. It’s not obligatory though and we won’t hold it against you if you don’t – nor will your guide.
Can’t Find What You Need?
Please feel free to contact our Customer Service Team with any questions or concerns you may have about our services.